CITIZENS CHARTER

FOR TEACHING HOSPITAL

(IMPLEMENTED BY SAROJINI DEVI EYE HOSPITAL)

 

1.THE AIM

To work for better quality in patient service.

2.      Enumeration of services delivered by the Department:

We deliver the following services:

a. O.P.Registration                :           8:30 to 11:30 AM

b. Casualty Services 

c.        Specialist Services

d.       Elective Services

e.        Diagnostic Services

f.         Research & Development ( Genetic Counseling)

        3.  Our Aim:

              To Achieve the following services delivery / Quality parameters

Nature of service

Service delivery Standard

Time limit ( Days / hours / minutes)

Remarks

O.P.Registration          

Casualty Services        

Specialist Services (Emergency)

 

Elective Services

 

Diagnostic Services

Speciality Services

8:30 to 11:30 AM

Round the Clock

1 – 1 ½ Hour from the time of reference.

 

Two days from the date of admission

 

Same / Next day

 

 

          4. Availability of Information:

Information on the following subjects can be obtained from our Officers listed below.:

 

Information relating to

Name of the Officer

Designation

Located at

Telephone / Fax / e-mail

a. Registration

OP/RMO/DMO

(Name will be displayed)

RMO

OP Block

3317274

b. Casualty

OP/RMO/DMO

(Name will be displayed)

Casualty Medical Officer

 

OP Block

 

c. Specialist

OP/RMO/DMO

(Name will be displayed)

 

Asst.Professor

Duty Room

 

d. Elective

OP/RMO/DMO

(Name will be displayed)

Professor

Respective Dept., head.

 

e. Diagnostics

OP/RMO/DMO

(Name will be displayed)

HOD, Biochemistry,

HOD, pathology

HOD, Microbiology

HOD, Radiology

Respective Dept., head.

 

 

  1. Complaint redressal systems:

Already existing at RMO / Superintendent Peshi mostly from the Class IV employees.

Courteous and helpful services will be extended by all the staff. If you have any complaints to make in the delivery of the above standards you are welcome to register. Your complaints with the following Officers.

* All the teaching hospitals are not having similar pattern of posts of RMO.

Name (on rotation)

Designation

Located at

Telephone / Fax   / e-mail

a. RMO-I

RMO – OP

RMO Office –I

 

b. RMO-II

RMO-II

RMO Office – II

 

c. Doctor Rotation

DMO

DMO Office

 

 

  1. Customer Care Centre:

Ø      A centralized Customer Care center / grievance redressal  center is also available at CS RMO where you can lodge your complaint.

Ø      Blindness counseling center.

 

  1. Acknowledgement for Complaints:

Ø      All complaints will be acknowledged by us within same day and final reply on the action taken will be communicated within a week.

 

  1. Consultation with our Users / Stake Holders:

 

Ø      We welcome suggestions from our Users

 

Ø      We conduct opinion polls.

 

Ø      We hold periodical quarterly meetings with Users / User representative and if you wish to be associated with this please contact the Superintendent, Sarojini Devi Eye Hospital, Hyderabad.

 

  1. Co-operation with others

Ø      We seek cooperation on the following

Ø      Citizens charter is a joint effort between us and you to improve the quality of service provided by us and we request you to help us in the following way.

a.       Sanitation

b.      Observation of Hospital Rules

1.        No smoking and no pan chewing – in three languages.(Hindi, English and Telugu).

2.        Maintenance of visiting hours.

3.        Less no. of Visitors.

4.        Do not pay any amount to any staff other than hospital charges for which receipt are issued.

Our Help line no. is 3317274, 3317275

             Our customer Information center is located at CS RMO Phone NO. 3317274, Ext. 224.

  1. Other Information:

a.       User feed back of services will be introduced.

 

WE are committed to constantly revise and improve the services being offered under the Charter.

 

CITIZENS CHARTER

MEDICAL COLLEGE

(IMPLEMENTED BY OSMANIA MEDICAL COLLEGE, HYDERABAD)

 

1.       AIM : To work for better quality in Medical Education.

2.       ENUMERATION OF SERVICES DELIVERED BY THE DEPARTMENT:

a.       Teaching Faculty

i.         Clinical

ii. Non-clinical

b.       Academic section

c.       Hostels

i.         Mens Hostel

ii. Womens Hostel

d.       Accounts

i.         Stipends

ii. Scholarships

 

3.        OUR AIM: To render the above services the Departments concerned function with delivery / quality parameters.

 

Nature of Services

Service Delivery

Standard Time Limit

Remarks

A. Teaching Faculties

 

 

1.       Clinical

2.       Non- Clinical

Classes are organized as per the regulations of NTR UHS, Vijayawada

 

B. Academic Section

10:30 AM to 5:00 P.M. working hours on all working days

 

1. Bonafide Certificates

Same day

 

2. Issue of Transcription

Same day

 

3. Return of Originals

Within one hour Same day

 

4. Railway / Air travel concessions

Same day

 

5. Renewal of Scholarships

Same day

 

6. Sanction of stipends for PG Students.

Three days

 

7. Foreign verification of certificates

Same day

 

C. Hostels

Office Hours

10:30 AM to 5:00 PM

 

1. Mens Hostel

9:00 AM to 4:00 PM

 

2. Womens Hostel

9:00 AM to 4:00 PM

 

D. Accounts Section

10:30 AM to 5:00 PM

 

i. Collection of fees

Same day

 

ii. Claim and Disbursement of PG stipend

Three days

 

iii. Disbursement of Scholarships

Same day

 

 

4. Availability of Information:

Information on the following functionaries can be obtained from this Office Listed below:


 

Information relating to

Name of the designation of the Officer concerned

Location

Telephone No’s

Teaching Faculty

 

 

 

i. Clinicals

Professor & Head of the Dept., of the Concerned faculty

Osmania General Hospital or wherever the HOD in the Teaching Hospital

24600146 of Department concerned

ii. Non-clinicals

Professor & Head of the Dept., of the Concerned faculty

Osmania Medical College, Koti, Hyderabad

24656992

 

 

SPM Dept., - Ground Floor

Ext. 116

 

 

 

F.M.Dept., - Ground Floor

Ext . 124

 

 

Pathology Dept.,- 1st Floor

Ext. 131

 

 

Microbiology Dept., - 1st floor

Ext. 126

 

 

Physiology Dept., - 2nd Floor

Ext. 144

 

 

Pharmacology Dept., - 2nd Floor

Ext. 149

 

 

Biochemistry Dept, - 2nd Floor

Ext. 140

 

 

Anatomy Dept., - 3rd Floor

Ext. 120

Academic Section

 

 

 

 

Principal (Academic)

Ground Floor – Room No. 104

2465992

Ext. 100

 

Vice Principal (Academic)

Room No.107

Ext. 102

 

Administrative Officer (Academic)

Room No.117

Ext.108

 

Academic Section

Room no.109 and 110

Ext. 106 & 107

Hostels

 

 

 

Mens Hostel

Chief Warden - Principal

Room No.104

Ph:24656992

Ext100

Fax 24651936

 

Warden

 

Ext124

 

Dy. Warden

 

O.G.H.Hyd

Women’s Hostel

Chief Warden – Principal & Warden

Dr.Afzal Jabber

Ph:24656992

Ext.144

 

Dy. Warden

Dr.Sarojini Reddy

Ph:2465992

Ext.145

Account Section

Asst. Director (Admn)

Room No.117

                

Ph:24656992

Ext.108

 

Office Superintendent

Room No.119

Ph:24656992

Ext.110

 

5. Complaint Redressal System:

Principal/Vice Principal/HOD’S/Warden/Assistant Director (Admn)/Administrative Officers

Courteous and helpful services will be rendered by all the staff members and faculty members. Complaints/Suggestions for effective function in the above Departments are welcome and can be registered with the following officers:

Name of the Designation of the Officer

Location

Telephone/Fax No.

1.Principal

Room.No.104

24656992

Ext.100.Fax.24651936

2.Vice Principal (Admn)

Room.No.107

 

3.Vice Principal (Academic)

Room.No.107

 

4.warden (Men’s Hostel)

Room.No.206

24656992

Ext.124

5.warden (Ladies Hostel)

Room.No.329

24656992

Ext.144

Asst.Director (Admn)

Room.No.117

24656992 Ext.108

 

6.Customer care counter:

To monitor students problems/Finances, the vice-principal(Academic) is made incharge and will recover complaints and suggestion for effective functioning.

 

7.Acknowledgement for complaints:

All complaints will be acknowledged by the officer or officer concerned on the same day and action taken report will be communicated to the concerned within(10) days.

 

8.Consultations;

Staff- Students – Parents programme are being held for effective management

 

9.Co-operation from other:

The college seek co-operation on the following citizen’s charter is a joint effect between user(students) and provider college . The College seek your help in the following way.

(a)          Keep the premises clean

(b)         Friendly atmosphere with fellow students

(c)          Park vehicles at notified places

(d)         Create Healthy atmosphere

 

Observance of college Rules:

(a)          No Smoking and No Pan chewing

(b)         Punctuality in attending classes and hospital

(c)          Do not encourage out side in the Hospital/Library or in class-rooms

(d)         Don’t pay any amount to any staff other then college charges for which receipts are issued direct remittance in the Bank by the concerned.

Help line number is 24656992

Osmania Medical College, Koti, Hyd.

 

10. Other information:

     Principal, Faculty members and staff are committed constantly to review and revise improve the services being appeared under the charter. 

 

APART FROM THE ABOVE INFORMATION, THE FOLLOWING CHARTERS ARE ALSO INTRODUCED IN SOME TEACHING INSTITUTIONS.

 

1.      EMPLOYEES CHARTER – GUNTUR MEDICAL COLLEGE ADMINISTRATION

 
ESTABLISHMENT

1. E.L./ HPL/ MEDICAL LEAVE

5 DAYS

2. INCREMENT

5 DAYS (BEFORE 10TH OF EVERY MONTH)

3. PAY FIXATION

7 DAYS

4. APPOINTMENT TO SG / SPP PROPOSALS

7 DAYS

5. RELEIF / MOVEMENT ORDERS

1 DAY

6. DEPUTATION ORDERS

1 DAY

7. GENERAL CORRESPONDENCE

2 DAYS

 

ACCOUNTS

1. GPF / TEMPORARY ADVANCE

5 DAYS

2. GPF PARTFINAL

5 DAYS

3. FAMILY BENEFIT FUND

7 DAYS

4. GROUP INSURANCE

7 DAYS

5. MEDICAL REIMBURSEMENT

7 DAYS

6. CONTINGENT BILL

3 DAYS ( AS PER BUDGET PROVISIONS)

7. FESTIVAL ADVANCE

15 DAYS IN ADVANCE

8. ANY OTHER ADVANCE

7 DAYS

9. BUILDINGS

ON EMERGENCY FILE PUT UP ON ONE DAY AND ORDINARY CORRESPONDENCE TO BE ATTENDED WITHIN TWO DAYS.

10. SERVICE PENSION PAPERS OF RETIRED GOVT SERVANTS

10 DAYS

11. GPF FINAL WITHDRAWAL OF RETIRED GOVT SERVANTS

10 DAYS

12. DOR STATEMENT

EVERYMONTH BEFORE 5TH

13. SANITARY INSPECTORS TRAINING CORRESPONDENCE

7 DAYS

14. PARAMEDICAL CORRESPONDENCE

7 DAYS

15. AUDIT PARAS OF AG, AP, HYDERABAD

TO REVIEW EVERY FORTNIGHT

16. PERMISSION TO PVT. DENTAL AND DMLT COLLEGES AND OTHERS

7 DAYS

17. T.A. BILLS

3 DAYS TO SEND TO DTO., SUBJECT TO AVAILABILITY OF TA BUDGET

18. TAPPALS

DISTRIBUTING NEXT DAY.

19. DISPATCH

DISPATCH ON THE SAME DAY

 

 

GUNTUR MEDICAL COLLEGE, GUNTUR
STUDENT CHARTER (ACADEMIC ADMINISTRATION)
 
1. ADMISSIONS

 

a. RULES AND TIME LIMIT FOR ADMISSIONS

AS PER THE GUIDELINES GIVEN BY THE NTR UHS, VIJAYAWADA

DATE OF THE SALE OF APPLICATIONS

DISPLAY IN THE NOTICE BOARD

LAST DATE FOR SUBMISSION

ACADEMIC SECTION

b. DETAILS OF NOTIFICATION

MEDICAL EXAMINATION, COUNSELING COUNTER IN ACADEMIC SECTION
 
2. FACULTY POSITION INFRASTRUCTURE

 

STUDENT ORIENTATION PROGRAMME

2 TO 3 DAYS – CIRCULAR GIVEN TO STUDENTS AT THE TIME OF ADMISSION.

INTRODUCTION OF COLLEGE STAFF, SUBJECTS AND DEPARTMENTS

AT THE TIME OF ADMISSION.

INFORMATION REGARDING THE SCHOLARSHIPS, EDUCATIONAL LOANS

ACADEMIC SECTION

NAME OF THE CLERK IN CHARGE – SCHOLARSHIPS

SRI.CH.NAGESWARA RAO, JR. ASST.

EDUCATIONAL LOANS

SRI.CH.NAGESWARA RAO, JR. ASST.


3. ACADEMIC PROGRAMME

TIME TABLE – THEORY

SYLLABUS - PRACTICALS

VICE PRINCIPAL (ACADEMIC) & INCHARGE ACADEMIC CLERK

ATTENDANCE

HOD OF EACH SUBJECT

INTERNAL ASSESSMENT EXAMINATION

DISPLAY IN NOTICE BOAD

EXAM DATE NOTIFICATION: 15 DAYS IN ADVANCE

CORRECTION OF PAPERS AND CALCULATION OF % OF MARKS

7 TO 10 DAYS

ANY COMPLAINT / GRIEVANCE BY THE STUDENTS

HOD OF CONCERNED SUBJECT TO RESPOND WITHIN 5 TO 7 DAYS

EXTRA CURRICULAR ACTIVITIES

FRESHERS DAY CELEBRATION – WITHIN ONE WEEK AFTER ADMISSION

 

SERVICE TO STUDENTS

POSTGRADUATE

STUDY CERTIFICATES OF PG STUDENTS
2 DAYS

STUDY CERTIFICATES OF OLD STUDENTS

2 DAYS

STIPENDS TO THE PG STUDENTS

EVERY WORKING DAY BETWEEN 2 TO 4:30 PM

PG STIPENDS BILL TO BE SENT

17TH OF EVERY MONTH

MCI CORRESPONDENCE

7 DAYS

PROPOSALS FOR PG STIPEND BUDGET

7 DAYS

ANY OTHER PAPERS CONNECTING TO PG SECTION

7 DAYS

UNDERGRADUATE

ISSUE OF FOREIGN CERTIFICATES TO OLD STUDENTS
3 DAYS

CLINICAL CLERKSHIP AND MEDICAL EDUCATION CERTIFICATE

3 DAYS

MEDICAL SCHOOL TRANSCRIPT

3 DAYS

STUDY AND CONDUCT CERTIFICATE

2DAYS

NOC FOR HOUSE SURGEON (OUT THE STATE AND COUNTRY)

3 DAYS

ISSUE OF ORDERS FOR HOUSE SURGEONS

3 DAYS

LEAVE SANCTION OF UG STUDENTS

3 DAYS

ANY OTHER CERTIFICATES

3 DAYS

STUDY CERTIFICATES

3 DAYS

RAILWAY CONCESSIONS

3 DAYS

EXPENDITURE STATEMENTS

3 DAYS

INTERNEE CERTIFICATES COUNTERSIGNED

1 DAY